Platform Overview

Verification Queue

Accounts awaiting document review. Approving grants the green Verified badge across their profile and every listing.

Contact Messages

General enquiries submitted via the Contact / Help page.

Complaints

Formal complaints lodged by users about a property, stay, or service — each tracked with a reference number and a written response.

Payments

Manual payment claims submitted at checkout — confirm once the funds actually reflect in the account.

Manage Service Categories